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FREQUENT INQUIRIES

Have a question about our neon signs?

We have gathered a few of our frequently asked questions to help you find answers fast. If we don’t answer your question here, please get in touch, we are more than happy to help.

custom neon light signs

  • What are the payment options?
    We have a range of different payment options available, once you get to the checkout you can choose to complete your purchase using, credit or debit card, online banking or Afterpay!
  • Do you make custom neon signs?
    We sure do! We now have an easy to use custom design tool, let your imagination run wild and create your bespoke sign. We have two different options to create the perfect sign, either design your own text sign with our easy to use tool, or submit your logo or custom design. Once you are happy with your design, we will then bring it to life. If you have any questions about our design tool, or need a hand, get in touch and we can help you design the neon sign of your dreams!
  • How long do your neon signs last?
    Our neon signs are made with LED lights, which means they are long lasting and last up to 40,000 hours depending on how they are used. But don’t worry, if something isn’t quite right, your sign is covered by our 12 month warranty!
  • What is your return policy?
    If you feel your neon sign is not up to standard, you may return the product to us in the original packaging for a full refund or replacement within 30 days of purchase. Get in touch and we can help you out. Visit our store policies page to find out more.
  • How long will it take for my order ship?
    We have a wide range of our neon signs in stock, so once your order has been placed, we will package this up and get in on the next courier. Which should be with you in the next 1-2 business days. For all pre-orders they will be with you in 15-20 business days, before you place your order it will let you know the estimated delivery time. For our custom signs they will take a bit longer as they will first be manufactured and then on the way to you. Our average time is 20 business days, we will confirm this at time of order.
  • How much does shipping cost?
    Great news! All our orders have free shipping within New Zealand, including rural addresses.
  • What are your neon signs made from?
    All our neon signs are made from LED lights with an acrylic base, which means they are safe, last a long time and are energy efficient.
  • If the sign breaks, can it be repaired?
    Depending on the issue, yes our LED lights can be repaired! The beauty of LED lights is that they are typically much more cost-effective and simpler to repair than the traditional neon lights. But don’t forget if your neon sign is faulty or isn’t working correctly get in touch as it may be covered by our 12 month warranty.
  • Are your neon signs dangerous?
    Another benefit of the LED neon lights we use in all our signs, is that they are not dangerous! Unlike the traditional neon signs, LED lights are low voltage and produce minimal heat, so they are safe to keep indoors and even in your kids’ rooms!
neon signs
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