Privacy
Policy

Privacy Policy – Neon Hub NZ

Website: neonhubnz.co.nz
Type: E-commerce (WordPress / WooCommerce)
Effective Date: 1 April 2026

Neon Hub NZ (“we”, “us”, “our”) operates this website.

Contact

Email: info@neonhubnz.co.nz
Phone: 021 355 767
Address: 11 Cupples Street, Papamoa, New Zealand

What Information We Collect

Information You Provide

We collect personal information when you:

Place an order
Add items to your cart
Use our Build Your Own Neon Sign tool
Contact us

This may include:

Name
Email address
Phone number
Billing and shipping address
Order details
Custom design information (from the sign builder)

Automatically Collected Data

We may collect:

IP address and location
Pages viewed and time on site
Cart activity and browsing behaviour

How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Save and manage custom sign designs
Improve our website and services

Abandoned Cart & Marketing Emails

If you enter your details but do not complete a purchase, we may send:

Cart reminder emails
Follow-ups on custom designs
Promotions and updates

You can unsubscribe at any time using the link in our emails.

Who We Share Data With

We may share your data with trusted services used to run our website, including:

WooCommerce (store platform)
Payment gateways (for secure payments)
Email marketing providers (for communications and abandoned cart emails)
Shipping and courier companies

We do not sell your personal information.

We may also disclose information if required by law.

Data Storage & Security

Your data is stored securely via our WordPress/WooCommerce hosting and connected services.
We take reasonable steps to protect your information, but no system is completely secure.

How Long We Keep Your Data

We keep your data only as long as necessary to:

Complete transactions
Provide support
Meet legal obligations

You can request deletion at any time.

Your Rights

Under New Zealand law, you have the right to:

Access your personal information
Request corrections
Request deletion

To do so, contact us using the details above.

Cookies

We use cookies to:

Enable website functionality (e.g. shopping cart)
Track usage and improve performance
Support marketing and abandoned cart tracking

You can disable cookies in your browser settings.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new effective date.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, James Chapman, at:
info@neonhubnz.co.nz

(21) 355 767
11 Cupples street, Papamoa, New Zealand 3118